Protecting and monitoring your network
3 MIN READ | Market Trends & Innovation
Latest story:

The future of Hammer: Introducing Enterprise CX intelligence within VistaOne

The CX industry is evolving. We are too. See how we’re transforming CX assurance for AI-driven enterprises and what this will mean for our community
Read Article

Latest blog articles

Two utility engineers inspecting modern high-voltage equipment at an electrical station.

Increase utility profitability with CX observability
CX
Automation
Performance Testing
Dave Kostos
Dave Kostos
Oct. 30 2025
Hammer logo displayed on Infovista blue background, showcasing updated brand identity.

Bringing new life to Hammer: A look at our updated brand

CX
Dave Kostos
Dave Kostos
Jul. 17 2025
Man with headset writing in a book while working at a contact center

‘Contact Centres Are Trapped in a Vicious Cycle’
Sandra Radlovacki
Sandra Radlovacki
Jul. 1 2022
Contact center office

What is VoiceWatch, and How Does It Meet Market Needs?

Omni-channel
Interactive Voice Response
AI
Charlie Mitchell
Charlie Mitchell
Jun. 8 2022
Glowing blue cloud with an abstract technology background

Migrating your contact center to the cloud? Learn how to avoid the top 5 pitfalls
Sandie Simms
Sandie Simms
Mar. 25 2022

The results are in. Get a copy of our State of Contact Center Testing 2025 eBook

Download eBook
Banking and financial services

Solving Contact Centre Cloud Migration for Financial Institutions
Hybrid Cloud
Antony Savvas
Antony Savvas
Feb. 11 2022
Close-up image of blacksmith hammer

Claiming back the Hammer brand
Marc Serra
Marc Serra
Jan. 18 2022
Woman speaking on phone

Hammer Launches a Solution to Monitor IVR Experiences
Interactive Voice Response
Charlie Mitchell
Charlie Mitchell
Dec. 14 2021
Office building

Contact center cloud migration – start with a plan
Sandie Simms
Sandie Simms
Sep. 8 2021
Man and woman working from home as remote workers

How to monitor UC and contact center remote workforce voice quality without increasing security or privacy compliance problems
Sandie Simms
Sandie Simms
May. 20 2021
Closeup image of office desk with report

Maintaining business continuity in the face of a pandemic
Sandie Simms
Sandie Simms
Mar. 19 2020

Ready to talk?