Resource Library

Test Automation

Webinar

From efficiency to CX excellence

Watch our webinar to learn how to combine proactive managed services with comprehensive testing solutions to make sure you’re ready to offer what your customers want

Test Automation

Webinar

How to overcome your Contact Center leaders worst fears

Hammer and Bandwidth shared the scariest stories of CX. Have no fear if you missed it live, though! We recorded the full event for your review

Testing and Monitoring

Webinar

Bracing for the Storm

Ensure contact center resilience in harsh weather and extreme climate events with our business continuity / disaster recovery planning advice

Testing and Monitoring

Webinar

DORA compliance: Navigating mandated testing requirements

Discover best practice to achieve operational resilience for DORA compliance and mitigate risks through building automated testing frameworks

Performance Testing

Video

Hammer On-Demand Performance Testing

Don’t leave the reliability of mission-critical communications systems to chance.

Cloud

Video

Is moving to the cloud the best decision for improving CX?

Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today.

Quality Assurance

Video

How Contact Centres can fulfil their potential in 2022

John D’Anna talks to CX Today about how Hammer research reveals current challenges contact centers have and how they can overcome them

Cloud

Video

Big CX Update with Hammer

As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer

Quality Assurance

Video

Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level

Performance Testing

Webinar

How to cut costs, improve CX & avoid "rip out and replace"

Optimize your technologies for peak performance, anticipate capacity challenges, eliminate interaction inefficiencies and avoid "rip out and replace"

Performance Testing

Video

How do you keep on top of the changing CX?

Discover how this simple and cost-effective tool helps you see what’s really impacting CX.

Cloud

Webinar

4 ESSENTIAL TIPS FOR MIGRATING TO AMAZON CONNECT

Before you move your contact center to the cloud, watch our on-demand webinar to learn 4 essential tips to ensure success for you and your customers.