Resource Library

Quality Assurance

Case Study

U.S. healthcare provider utilizes Hammer

Learn how Hammer worked with a leading US insurance provider and a top Telco to build a comprehensive QA strategy on the Hammer Cloud Platform

Performance Testing

Case Study

Contact center readiness: health insurance

Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading US healthcare provider

Testing and Monitoring

Case Study

Reading University clearing ready thanks to Hammer

Reading University’s hosted Contact Centre solution scores top marks on Clearing Day thanks to Hammer’s Load Testing solution

Performance Testing

Case Study

Contact center readiness: financial institution

Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading Spanish financial institution

Test Automation

Webinar

From efficiency to CX excellence

Watch our webinar to learn how to combine proactive managed services with comprehensive testing solutions to make sure you’re ready to offer what your customers want

Test Automation

Webinar

How to overcome your Contact Center leaders worst fears

Hammer and Bandwidth shared the scariest stories of CX. Have no fear if you missed it live, though! We recorded the full event for your review

Test Automation

Case Study

Mortgage Lender saves millions in downtime costs

Learn how Hammer saved America’s leading overall mortgage lender millions of dollars in downtime with Hammer’s CX testing automation solutions

Testing and Monitoring

Webinar

Bracing for the Storm

Ensure contact center resilience in harsh weather and extreme climate events with our business continuity / disaster recovery planning advice

Testing and Monitoring

Webinar

DORA compliance: Navigating mandated testing requirements

Discover best practice to achieve operational resilience for DORA compliance and mitigate risks through building automated testing frameworks

Performance Testing

Video

Hammer On-Demand Performance Testing

Ensure seamless CX with Hammer On-Demand Performance. Test integrations, run custom scripts, and monitor contact center performance with detailed metrics, dashboards, and error reports

Cloud

Video

Is moving to the cloud the best decision for improving CX?

Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today

Cloud

Video

Big CX Update with Hammer

As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer