Resource Library

Testing and Monitoring

Brochure

NG911 compliance testing and assurance

Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives

Performance Testing

Video

Hammer On-Demand Performance Testing

Don’t leave the reliability of mission-critical communications systems to chance.

Cloud

Video

Is moving to the cloud the best decision for improving CX?

Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today.

Quality Assurance

Video

How Contact Centres can fulfil their potential in 2022

John D’Anna talks to CX Today about how Hammer research reveals current challenges contact centers have and how they can overcome them

Cloud

Video

Big CX Update with Hammer

As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer

Quality Assurance

Video

Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level

Performance Testing

Video

How do you keep on top of the changing CX?

Discover how this simple and cost-effective tool helps you see what’s really impacting CX.

Testing and Monitoring

Whitepaper

Testing: Contact Center insurance in an uncertain world

This whitepaper explores how enterprises leverage automated testing to enhance customer service, troubleshoot effectively, and deliver personalized, impactful solutions

Performance Testing

Brochure

Hammer On-Demand

Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The ability to conduct on-demand and frequent performance testing can offer significant benefits.

Security and Interoperability Testing

Brochure

Hammer On-Call: security testing

Help your business reduce churn and operational costs, while accelerating digital transformation and extending the value of existing investments with Hammer's unique combination of testing and monitoring technologies.

Performance Testing

Brochure

Hammer On-Call: performance testing

A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. See how Hammer's performance testing-as-a-service solutions can benefit your business in times of change.

Test Automation

Brochure

OneSight

Learn how OneSight enables operations teams to quickly identify customer-impacting contact center technology issues, and their root cause, across multiple communication channels.