Resource Library

Testing and Monitoring

Webinar

DORA compliance: Navigating mandated testing requirements

Discover best practice to achieve operational resilience for DORA compliance and mitigate risks through building automated testing frameworks

Remote Worker Testing

Datasheet

Hammer Edge

Identify and resolve performance issues faster at your network edge and beyond. With Hammer Edge you’re empowered to deliver a seamless end-to-end CX.

Testing and Monitoring

Case Study

Reading University clearing ready thanks to Hammer

Reading University’s hosted Contact Centre solution scores top marks on Clearing Day thanks to Hammer’s Load Testing solution.

Cloud

Infosheet

HammerRTC for NICE CXone

Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.

Testing and Monitoring

Infosheet

Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Performance Testing

Video

Hammer On-Demand Performance Testing

Don’t leave the reliability of mission-critical communications systems to chance.

Testing and Monitoring

eBook

State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation.

Cloud

Video

Is moving to the cloud the best decision for improving CX?

Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today.

Testing and Monitoring

Infosheet

Airlines Storm readiness offer

You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.

Quality Assurance

Video

Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level

Cloud

Webinar

4 ESSENTIAL TIPS FOR MIGRATING TO AMAZON CONNECT

Before you move your contact center to the cloud, watch our on-demand webinar to learn 4 essential tips to ensure success for you and your customers.

Cloud

Infosheet

HammerRTC for AMAZON CONNECT

Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud.