Resource Library

Test Automation

Datasheet

Google Dialogflow Transformer overview

See how Hammer’s Google Dialogflow Transformer empowers CX teams to accelerate project creation and testing for conversational AI journeys

Test Automation

Datasheet

Hammer Voice Explorer

De-risk contact center changes with end-to-end voice and chat testing. Hammer Voice Explorer ensures your CX operations are performing as intended

Remote Worker Testing

Datasheet

Hammer Edge

Identify and resolve performance issues faster at your network edge and beyond. With Hammer Edge you’re empowered to deliver a seamless end-to-end CX.

Performance Testing

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Hammer On-Demand Performance Testing

Ensure seamless CX with Hammer On-Demand Performance. Test integrations, run custom scripts, and monitor contact center performance with detailed metrics, dashboards, and error reports

Cloud

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Is moving to the cloud the best decision for improving CX?

Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today

Cloud

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Big CX Update with Hammer

As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer

Quality Assurance

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Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level

Performance Testing

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How do you keep on top of the changing CX?

Guarantee a positive CX with VoiceWatch. Proactively monitor contact center performance, resolve issues before they impact customers, and access on-demand reports and alerts