Resource Library

Performance Testing

Case Study

Contact center readiness: financial institution

Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading Spanish financial institution

Test Automation

Case Study

Mortgage Lender saves millions in downtime costs

Learn how Hammer saved America’s leading overall mortgage lender millions of dollars in downtime with Hammer’s CX testing automation solutions

Performance Testing

Video

Hammer On-Demand Performance Testing

Ensure seamless CX with Hammer On-Demand Performance. Test integrations, run custom scripts, and monitor contact center performance with detailed metrics, dashboards, and error reports

Cloud

Video

Is moving to the cloud the best decision for improving CX?

Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today

Cloud

Video

Big CX Update with Hammer

As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer

Quality Assurance

Video

Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level

Performance Testing

Video

How do you keep on top of the changing CX?

Guarantee a positive CX with VoiceWatch. Proactively monitor contact center performance, resolve issues before they impact customers, and access on-demand reports and alerts