Resource Library

Cloud

Podcast

Cloud migrations with confidence

In this episode of Hammering It Out we explore the issues that arise during cloud migrations and how Hammer solutions help to ensure your success

Hybrid Cloud

Podcast

Live at ICMI with Nate Brown

In this episode of Hammering It Out, we chat with ICMI Keynote speaker Nate Brown about how the customer service mentality is changing

Remote Worker Testing

Podcast

Taking an AX to the CX world

In this episode of Hammering It Out, Hammer Edge Lead Architect Kelly Ronan discusses the evolving field of AX and what it means for CX pros today

Testing and Monitoring

Podcast

30 years of testing innovation

In our podcast’s first episode we take a look back at 30 years of contact center testing innovation – and a look ahead at the industry’s future

Testing and Monitoring

Whitepaper

Testing: Contact Center insurance in an uncertain world

This whitepaper explores how enterprises leverage automated testing to enhance customer service, troubleshoot effectively, and deliver personalized, impactful solutions

IVR Testing and Monitoring

Whitepaper

Voice Biometrics: Pre-deployment test methodologies

Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure that users receive the greatest benefits from this technology, organizations need to the applications for voiceprint enrollment, as well as ongoing fraud detection, to be fast and friction free.

Quality Assurance

Whitepaper

Top metrics to achieve contact center assurance

For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their contact centers provide a polished, optimized customer experience.

IVR Testing and Monitoring

Whitepaper

Get the most out of your migration to SIP trunking

As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recognition and voice biometric data.

IVR Testing and Monitoring

Whitepaper

The future of IVR customer service assurance

Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing service issues

Test Automation

Whitepaper

10 Tips for developing a powerful end-to-end contact center testing plan

To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans. This white paper provides actionable information to ensure you achieve your testing goals.

Test Automation

Whitepaper

Critical importance of true modeling and runtime capabilities to achieve adequate CX Testing

In today’s agile development space, how do you design and execute feature, regression and performance tests without spending the majority of your time writing and designing test cases and scripts?