Resource Library

Testing and Monitoring

eBook

State of Contact Center Testing 2025

Learn the CX tech investments companies have planned and the trends in chat, call, and CX that are keeping pros up at night in our State of Contact Center Testing 2025

Testing and Monitoring

Brochure

NG911 compliance testing and assurance

Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives

Cloud

Datasheet

VoiceWatch

VoiceWatch detects and diagnoses current and potential technology problems from the public switched telephone network (PSTN) to the IVR application by emulating real-world customer interactions around the clock.

Test Automation

Datasheet

Google Dialogflow Transformer overview

See how Hammer’s Google Dialogflow Transformer empowers CX teams to accelerate project creation and testing for conversational AI journeys

Test Automation

Datasheet

Hammer Voice Explorer

De-risk contact center changes with end-to-end voice and chat testing. Hammer Voice Explorer ensures your CX operations are performing as intended

Remote Worker Testing

Datasheet

Hammer Edge

Identify and resolve performance issues faster at your network edge and beyond. With Hammer Edge you’re empowered to deliver a seamless end-to-end CX.

Testing and Monitoring

eBook

State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation.

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage

Testing and Monitoring

eBook

Part One: Automated Contact Center testing & monitoring 101

Discover the value of end-to-end testing in optimizing resources and safeguarding contact center investments. Learn to reduce downtime, address quality issues, and manage demand peaks

Test Automation

Datasheet

Hammer Cloud Platform

Hammer Cloud Platform offers a comprehensive suite of SaaS-based technology that enables test case design and test automation.

Test Automation

Datasheet

Hammer CallMaster

Hammer CallMaster is a sophisticated application used for test development, debug, scheduling, and reporting across the entire testing life cycle.

Cloud

eBook

Migrating your Contact Center to the cloud: how to get it right first time

There are many reasons to migrate contact centers to the cloud, such as achieving scale, optimizing cost and the introduction of new capabilities, such as those of speed, control, accessibility and security.