Resource Library

Testing and Monitoring

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NG911 compliance testing and assurance

Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives

IVR Testing and Monitoring

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Hammer Voice Explorer

Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX

Cloud

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VoiceWatch

VoiceWatch detects and diagnoses current and potential technology problems from the public switched telephone network (PSTN) to the IVR application by emulating real-world customer interactions around the clock.

Test Automation

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Google Dialogflow Transformer overview

See how Hammer’s Google Dialogflow Transformer empowers CX teams to accelerate project creation and testing for conversational AI journeys

Test Automation

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Hammer Virtual Agent

De-risk contact center changes with end-to-end voice and chat testing. Hammer Virtual Agent ensures your CX operations are performing as intended

Remote Worker Testing

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Hammer Edge

Identify and resolve performance issues faster at your network edge and beyond. With Hammer Edge you’re empowered to deliver a seamless end-to-end CX.

Test Automation

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Hammer IP

Prevent issues from damaging customer experience and confidently manage implementations with end-to-end pre-deployment testing.

Test Automation

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Hammer Cloud Platform

Hammer Cloud Platform offers a comprehensive suite of SaaS-based technology that enables test case design and test automation.

Test Automation

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Hammer CallMaster

Hammer CallMaster is a sophisticated application used for test development, debug, scheduling, and reporting across the entire testing life cycle.

Performance Testing

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Hammer On-Demand

Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The ability to conduct on-demand and frequent performance testing can offer significant benefits.

Security and Interoperability Testing

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Hammer On-Call: security testing

Help your business reduce churn and operational costs, while accelerating digital transformation and extending the value of existing investments with Hammer's unique combination of testing and monitoring technologies.

Performance Testing

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Hammer On-Call: performance testing

A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. See how Hammer's performance testing-as-a-service solutions can benefit your business in times of change.