Hybrid Cloud Podcast Live at ICMI with Nate Brown In this episode of Hammering It Out, we chat with ICMI Keynote speaker Nate Brown about how the customer service mentality is changing
Remote Worker Testing Podcast Taking an AX to the CX world In this episode of Hammering It Out, Hammer Edge Lead Architect Kelly Ronan discusses the evolving field of AX and what it means for CX pros today
Cloud Video Big CX Update with Hammer As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer
Quality Assurance Video Level Up your Contact Centre with Quality Assurance Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level
Performance Testing Video How do you keep on top of the changing CX? Guarantee a positive CX with VoiceWatch. Proactively monitor contact center performance, resolve issues before they impact customers, and access on-demand reports and alerts