Resource Library

In this episode of Hammering It Out, we chat with ICMI Keynote speaker Nate Brown about how the customer service mentality is changing

In this episode of Hammering It Out, Hammer Edge Lead Architect Kelly Ronan discusses the evolving field of AX and what it means for CX pros today

John D’Anna talks to CX Today about how Hammer research reveals current challenges contact centers have and how they can overcome them

As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level

Discover how this simple and cost-effective tool helps you see what’s really impacting CX.