Resource Library

Watch our webinar to learn how to combine proactive managed services with comprehensive testing solutions to make sure you’re ready to offer what your customers want

Test Automation

Webinar

How to overcome your Contact Center leaders worst fears

Hammer and Bandwidth shared the scariest stories of CX. Have no fear if you missed it live, though! We recorded the full event for your review

Performance Testing

Video

Hammer On-Demand Performance Testing

Ensure seamless CX with Hammer On-Demand Performance. Test integrations, run custom scripts, and monitor contact center performance with detailed metrics, dashboards, and error reports

Cloud

Video

Big CX Update with Hammer

As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer

Quality Assurance

Video

Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level

Performance Testing

Webinar

How to cut costs, improve CX & avoid "rip out and replace"

Optimize your technologies for peak performance, anticipate capacity challenges, eliminate interaction inefficiencies and avoid "rip out and replace"

Performance Testing

Video

How do you keep on top of the changing CX?

Guarantee a positive CX with VoiceWatch. Proactively monitor contact center performance, resolve issues before they impact customers, and access on-demand reports and alerts

Cloud