Resource Library

Hybrid Cloud

Podcast

Live at ICMI with Nate Brown

In this episode of Hammering It Out, we chat with ICMI Keynote speaker Nate Brown about how the customer service mentality is changing

Remote Worker Testing

Datasheet

Hammer Edge

Identify and resolve performance issues faster at your network edge and beyond. With Hammer Edge you’re empowered to deliver a seamless end-to-end CX.

Testing and Monitoring

Infosheet

Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Performance Testing

Video

How do you keep on top of the changing CX?

Discover how this simple and cost-effective tool helps you see what’s really impacting CX.

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage

Testing and Monitoring

Whitepaper

Testing: Contact Center insurance in an uncertain world

This whitepaper explores how enterprises leverage automated testing to enhance customer service, troubleshoot effectively, and deliver personalized, impactful solutions

Testing and Monitoring

eBook

Part One: Automated Contact Center testing & monitoring 101

Discover the value of end-to-end testing in optimizing resources and safeguarding contact center investments. Learn to reduce downtime, address quality issues, and manage demand peaks