Resource Library

Testing and Monitoring

eBook

State of Contact Center Testing 2025

Learn the CX tech investments companies have planned and the trends in chat, call, and CX that are keeping pros up at night in our State of Contact Center Testing 2025

Cloud

Infosheet

HammerRTC for NICE CXone

Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.

Testing and Monitoring

Infosheet

Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Testing and Monitoring

eBook

State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation.

Testing and Monitoring

Infosheet

Airlines Storm readiness offer

You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.

Cloud

Infosheet

HammerRTC for AMAZON CONNECT

Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud. 

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage

Testing and Monitoring

eBook

Part One: Automated Contact Center testing & monitoring 101

Discover the value of end-to-end testing in optimizing resources and safeguarding contact center investments. Learn to reduce downtime, address quality issues, and manage demand peaks

Cloud

eBook

Migrating your Contact Center to the cloud: how to get it right first time

There are many reasons to migrate contact centers to the cloud, such as achieving scale, optimizing cost and the introduction of new capabilities, such as those of speed, control, accessibility and security.