Resource Library

Test Automation

Webinar

From efficiency to CX excellence

Watch our webinar to learn how to combine proactive managed services with comprehensive testing solutions to make sure you’re ready to offer what your customers want

Test Automation

Webinar

How to overcome your Contact Center leaders worst fears

Hammer and Bandwidth shared the scariest stories of CX. Have no fear if you missed it live, though! We recorded the full event for your review

Testing and Monitoring

Webinar

Bracing for the Storm

Ensure contact center resilience in harsh weather and extreme climate events with our business continuity / disaster recovery planning advice

Testing and Monitoring

Webinar

DORA compliance: Navigating mandated testing requirements

Discover best practice to achieve operational resilience for DORA compliance and mitigate risks through building automated testing frameworks

Cloud

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HammerRTC for NICE CXone

Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.

Testing and Monitoring

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Visibility into complex multi-vendor Contact Center performance for financial services

Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.

Testing and Monitoring

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Empowering Healthcare Providers to Deliver a Consistent and Quality CX

Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".

Testing and Monitoring

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Evolve Your Utility Contact Center With Hammer

Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected events.

Testing and Monitoring

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Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Performance Testing

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Black Friday and Cyber Monday Readiness Testing

Retailers generate 72% of annual turnover during Black Friday and Cyber Monday, have confidence in your network and system to support peak operations.

Performance Testing

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Utilities Storm Readiness Testing

Be prepared. Cover all bases and have confidence in your network to support peak operations and beyond.

Testing and Monitoring

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Airlines Storm readiness offer

You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.