Resource Library

IVR Testing and Monitoring

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Hammer Voice Explorer

Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX

Cloud

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VoiceWatch

VoiceWatch detects and diagnoses current and potential technology problems from the public switched telephone network (PSTN) to the IVR application by emulating real-world customer interactions around the clock.

Test Automation

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Google Dialogflow Transformer overview

See how Hammer’s Google Dialogflow Transformer empowers CX teams to accelerate project creation and testing for conversational AI journeys

Test Automation

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Hammer Virtual Agent

De-risk contact center changes with end-to-end voice and chat testing. Hammer Virtual Agent ensures your CX operations are performing as intended

Remote Worker Testing

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Hammer Edge

Identify and resolve performance issues faster at your network edge and beyond. With Hammer Edge you’re empowered to deliver a seamless end-to-end CX.

Cloud

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HammerRTC for NICE CXone

Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.

Testing and Monitoring

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Visibility into complex multi-vendor Contact Center performance for financial services

Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.

Testing and Monitoring

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Empowering Healthcare Providers to Deliver a Consistent and Quality CX

Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".

Testing and Monitoring

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Evolve Your Utility Contact Center With Hammer

Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected events.

Testing and Monitoring

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Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Performance Testing

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Black Friday and Cyber Monday Readiness Testing

Retailers generate 72% of annual turnover during Black Friday and Cyber Monday, have confidence in your network and system to support peak operations.

Performance Testing

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Utilities Storm Readiness Testing

Be prepared. Cover all bases and have confidence in your network to support peak operations and beyond.