Resource Library

Test Automation

Webinar

From efficiency to CX excellence

Watch our webinar to learn how to combine proactive managed services with comprehensive testing solutions to make sure you’re ready to offer what your customers want

Test Automation

Webinar

How to overcome your Contact Center leaders worst fears

Hammer and Bandwidth shared the scariest stories of CX. Have no fear if you missed it live, though! We recorded the full event for your review

Testing and Monitoring

Webinar

Bracing for the Storm

Ensure contact center resilience in harsh weather and extreme climate events with our business continuity / disaster recovery planning advice

Testing and Monitoring

Webinar

DORA compliance: Navigating mandated testing requirements

Discover best practice to achieve operational resilience for DORA compliance and mitigate risks through building automated testing frameworks

Testing and Monitoring

Infosheet

Visibility into complex multi-vendor Contact Center performance for financial services

Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.

Testing and Monitoring

Infosheet

Empowering Healthcare Providers to Deliver a Consistent and Quality CX

Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".

Testing and Monitoring

Infosheet

Evolve Your Utility Contact Center With Hammer

Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected events.

Testing and Monitoring

Infosheet

Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Testing and Monitoring

Infosheet

Airlines Storm readiness offer

You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.

Performance Testing

Webinar

How to cut costs, improve CX & avoid "rip out and replace"

Optimize your technologies for peak performance, anticipate capacity challenges, eliminate interaction inefficiencies and avoid "rip out and replace"

Cloud

Webinar

4 ESSENTIAL TIPS FOR MIGRATING TO AMAZON CONNECT

Before you move your contact center to the cloud, watch our on-demand webinar to learn 4 essential tips to ensure success for you and your customers.

IVR Testing and Monitoring

Webinar

IVR Best Practice: from DTMF to Conversational AI

Leverage your IVR system for fast and frictionless customer journeys when transitioning your IVR experience from DTMF to digital voice.