Resource Library

Testing and Monitoring

eBook

State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation.

Quality Assurance

Video

How Contact Centres can fulfil their potential in 2022

John D’Anna talks to CX Today about how Hammer research reveals current challenges contact centers have and how they can overcome them

Cloud

Video

Big CX Update with Hammer

As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer

Quality Assurance

Video

Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage

Testing and Monitoring

eBook

Part One: Automated Contact Center testing & monitoring 101

Discover the value of end-to-end testing in optimizing resources and safeguarding contact center investments. Learn to reduce downtime, address quality issues, and manage demand peaks