Resource Library

Hybrid Cloud

Podcast

Live at ICMI with Nate Brown

In this episode of Hammering It Out, we chat with ICMI Keynote speaker Nate Brown about how the customer service mentality is changing

Remote Worker Testing

Podcast

Taking an AX to the CX world

In this episode of Hammering It Out, Hammer Edge Lead Architect Kelly Ronan discusses the evolving field of AX and what it means for CX pros today

Testing and Monitoring

eBook

State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation.

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage

Testing and Monitoring

eBook

Part One: Automated Contact Center testing & monitoring 101

Discover the value of end-to-end testing in optimizing resources and safeguarding contact center investments. Learn to reduce downtime, address quality issues, and manage demand peaks