Remote Worker Testing Podcast Taking an AX to the CX world In this episode of Hammering It Out, Hammer Edge Lead Architect Kelly Ronan discusses the evolving field of AX and what it means for CX pros today
Testing and Monitoring Podcast 30 years of testing innovation In our podcast’s first episode we take a look back at 30 years of contact center testing innovation – and a look ahead at the industry’s future
Cloud Datasheet VoiceWatch VoiceWatch detects and diagnoses current and potential technology problems from the public switched telephone network (PSTN) to the IVR application by emulating real-world customer interactions around the clock.
Test Automation Datasheet Google Dialogflow Transformer overview See how Hammer’s Google Dialogflow Transformer empowers CX teams to accelerate project creation and testing for conversational AI journeys