Resource Library

Test Automation

Webinar

From efficiency to CX excellence

Watch our webinar to learn how to combine proactive managed services with comprehensive testing solutions to make sure you’re ready to offer what your customers want

Testing and Monitoring

Podcast

30 years of testing innovation

In our podcast’s first episode we take a look back at 30 years of contact center testing innovation – and a look ahead at the industry’s future

Testing and Monitoring

Webinar

DORA compliance: Navigating mandated testing requirements

Discover best practice to achieve operational resilience for DORA compliance and mitigate risks through building automated testing frameworks

Testing and Monitoring

Case Study

Reading University clearing ready thanks to Hammer

Reading University’s hosted Contact Centre solution scores top marks on Clearing Day thanks to Hammer’s Load Testing solution.

Testing and Monitoring

Infosheet

Visibility into complex multi-vendor Contact Center performance for financial services

Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.

Testing and Monitoring

Infosheet

Empowering Healthcare Providers to Deliver a Consistent and Quality CX

Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".

Testing and Monitoring

Infosheet

Evolve Your Utility Contact Center With Hammer

Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected events.

Testing and Monitoring

Infosheet

Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Quality Assurance

Video

How Contact Centres can fulfil their potential in 2022

John D’Anna talks to CX Today about how Hammer research reveals current challenges contact centers have and how they can overcome them

Cloud

Video

Big CX Update with Hammer

As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer

Quality Assurance

Video

Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level

Performance Testing

Webinar

How to cut costs, improve CX & avoid "rip out and replace"

Optimize your technologies for peak performance, anticipate capacity challenges, eliminate interaction inefficiencies and avoid "rip out and replace"