Resource Library

Testing and Monitoring

Infosheet

Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Cloud

Video

Is moving to the cloud the best decision for improving CX?

Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today

Cloud

Webinar

4 ESSENTIAL TIPS FOR MIGRATING TO AMAZON CONNECT

Before you move your contact center to the cloud, watch our on-demand webinar to learn 4 essential tips to ensure success for you and your customers.

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage

Testing and Monitoring

eBook

Part One: Automated Contact Center testing & monitoring 101

Discover the value of end-to-end testing in optimizing resources and safeguarding contact center investments. Learn to reduce downtime, address quality issues, and manage demand peaks