Resource Library

Test Automation

Case Study

Mortgage Lender saves millions in downtime costs

Learn how Hammer saved America’s leading overall mortgage lender millions of dollars in downtime with Hammer’s CX testing automation solutions

Testing and Monitoring

eBook

State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation.

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage

Testing and Monitoring

eBook

Part One: Automated Contact Center testing & monitoring 101

Discover the value of end-to-end testing in optimizing resources and safeguarding contact center investments. Learn to reduce downtime, address quality issues, and manage demand peaks

Performance Testing

Case Study

Contact center readiness: financial institution

Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading Spanish financial institution.