Resource Library

Test Automation

Case Study

Mortgage Lender saves millions in downtime costs

Learn how Hammer saved America’s leading overall mortgage lender millions of dollars in downtime with Hammer’s CX testing automation solutions

Quality Assurance

Case Study

US healthcare provider utilizes Hammer

Learn how Hammer worked with a leading US insurance provider and a top Telco to build a comprehensive QA strategy on the Hammer Cloud Platform

Testing and Monitoring

Case Study

Reading University clearing ready thanks to Hammer

Reading University’s hosted Contact Centre solution scores top marks on Clearing Day thanks to Hammer’s Load Testing solution.

Cloud

Infosheet

HammerRTC for NICE CXone

Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.

Testing and Monitoring

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Visibility into complex multi-vendor Contact Center performance for financial services

Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.

Testing and Monitoring

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Empowering Healthcare Providers to Deliver a Consistent and Quality CX

Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".

Testing and Monitoring

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Evolve Your Utility Contact Center With Hammer

Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected events.

Testing and Monitoring

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Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Performance Testing

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Black Friday and Cyber Monday Readiness Testing

Retailers generate 72% of annual turnover during Black Friday and Cyber Monday, have confidence in your network and system to support peak operations.

Performance Testing

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Utilities Storm Readiness Testing

Be prepared. Cover all bases and have confidence in your network to support peak operations and beyond.

Testing and Monitoring

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Airlines Storm readiness offer

You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.

IVR Testing and Monitoring

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Healthcare Open Enrollment Readiness Testing

Open enrollment season is a critical event for US-based health insurance organizations. Anticipate capacity challenges and demand spikes.