Resource Library

IVR Testing and Monitoring

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Hammer Voice Explorer

Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX

Cloud

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VoiceWatch

VoiceWatch detects and diagnoses current and potential technology problems from the public switched telephone network (PSTN) to the IVR application by emulating real-world customer interactions around the clock.

Test Automation

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Hammer Virtual Agent

De-risk contact center changes with end-to-end voice and chat testing. Hammer Virtual Agent ensures your CX operations are performing as intended

Remote Worker Testing

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Hammer Edge

Identify and resolve performance issues faster at your network edge and beyond. With Hammer Edge you’re empowered to deliver a seamless end-to-end CX.

Quality Assurance

Video

How Contact Centres can fulfil their potential in 2022

John D’Anna talks to CX Today about how Hammer research reveals current challenges contact centers have and how they can overcome them

Cloud

Video

Big CX Update with Hammer

As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer

Quality Assurance

Video

Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level

Test Automation

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Hammer IP

Prevent issues from damaging customer experience and confidently manage implementations with end-to-end pre-deployment testing.

Test Automation

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Hammer Cloud Platform

Hammer Cloud Platform offers a comprehensive suite of SaaS-based technology that enables test case design and test automation.

Test Automation

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Hammer CallMaster

Hammer CallMaster is a sophisticated application used for test development, debug, scheduling, and reporting across the entire testing life cycle.