Resource Library

Testing and Monitoring

Infosheet

Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Performance Testing

Video

Hammer On-Demand Performance Testing

Don’t leave the reliability of mission-critical communications systems to chance.

Testing and Monitoring

eBook

State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation.

Performance Testing

Infosheet

Black Friday and Cyber Monday Readiness Testing

Retailers generate 72% of annual turnover during Black Friday and Cyber Monday, have confidence in your network and system to support peak operations.

Cloud

Video

Is moving to the cloud the best decision for improving CX?

Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today.

Performance Testing

Infosheet

Utilities Storm Readiness Testing

Be prepared. Cover all bases and have confidence in your network to support peak operations and beyond.

Testing and Monitoring

Infosheet

Airlines Storm readiness offer

You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.

Performance Testing

Infosheet

How to Get University Clearing Ready!

Prepare for your busiest season of the year and grow revenue by ensuring your systems withstand peak demand.

Quality Assurance

Video

Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level

Cloud

Infosheet

HammerRTC for AMAZON CONNECT

Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud. 

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage

Testing and Monitoring

Whitepaper

Testing: Contact Center insurance in an uncertain world

This whitepaper explores how enterprises leverage automated testing to enhance customer service, troubleshoot effectively, and deliver personalized, impactful solutions