Resource Library

Test Automation

Webinar

How to overcome your Contact Center leaders worst fears

Hammer and Bandwidth shared the scariest stories of CX. Have no fear if you missed it live, though! We recorded the full event for your review

Performance Testing

Webinar

How to cut costs, improve CX & avoid "rip out and replace"

Optimize your technologies for peak performance, anticipate capacity challenges, eliminate interaction inefficiencies and avoid "rip out and replace"

Cloud

Webinar

4 ESSENTIAL TIPS FOR MIGRATING TO AMAZON CONNECT

Before you move your contact center to the cloud, watch our on-demand webinar to learn 4 essential tips to ensure success for you and your customers.

Testing and Monitoring

Whitepaper

Testing: Contact Center insurance in an uncertain world

This whitepaper explores how enterprises leverage automated testing to enhance customer service, troubleshoot effectively, and deliver personalized, impactful solutions

IVR Testing and Monitoring

Webinar

IVR Best Practice: from DTMF to Conversational AI

Leverage your IVR system for fast and frictionless customer journeys when transitioning your IVR experience from DTMF to digital voice.