Event
Customer Contact Week Austin
Revolutionize your CX strategy at CCW
Event details
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Hammer at CCW Austin
Hammer was excited to present our full suite of industry-leading customer experience, contact center testing, and quality assurance technologies at this year’s CCW.
For CX executives looking to optimize their contact center experiences in physical premises, the cloud, or a hybrid of the two, Hammer offers the world’s best network lifecycle automation solutions. With end-to-end test automation and network and service performance monitoring, assurance, and analytics capabilities, Hammer makes it easy for organizations to identify service-impacting issues and correct them before they damage your brand reputation or customer experience.
The Hammer team presented how Hammer solutions can help you:
- Automate and accelerate contact center testing and customer journey monitoring through a single platform
- Identify and resolve voice and connectivity quality issues facing your remote workers that could negatively impact customers
- Lower testing time and costs
- Accelerate cloud migration with vendor-agnostic solutions that support the tools you already have
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